Free shipping on orders over $300!

DO YOU SHIP OUTSIDE THE USA?

Yes, All over the world via USPS, DHL, and FEDEX. All duty and tax is the responsibility of the buyer.

WILL I PAY DUTIES & TAXES?

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Jax Union, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

HOW CAN I CHECK ON THE STATUS OF MY ORDER?

Sign in to the member area to see the status of your order or email us at shipping@jaxunion.com.

CAN I MAKE CHANGES TO MY ORDER BEFORE IT SHIPS?

Yes, if you find that a mistake was made at any point during the order process feel free to contact us to make a change.

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes, We send you the following email confirmations

1. Order Confirmation
2. Shipping Confirmation with tracking details

WHERE DO I ENTER THE PROMO CODE I RECEIVED?

You will see a Promo Code box on the shipping/billing page of the checkout process.

CAN I USE MULTIPLE PROMO CODES AT THE SAME TIME?

We are sorry, NO

WHERE DO I ENTER THE REP CODE I RECEIVED?

You will see a Refferal Code box on the shipping/billing page of the checkout process.

CAN I USE PROMO CODES AND REP CODES AT THE SAME TIME?

We are sorry, NO

I DON'T SEE THE REP CODE BOX?

Referral Codes can only be used on a 1st time order

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Our stocked inventory ships within 3 days via USPS for domestic orders. The 1849'er rings are made to order, so please allow up to two weeks for your order to ship. Once orders are shipped they take 2-5 business days for all US destinations. International destinations usually take 5-7 business days, but please allow up to two weeks incase the item gets held up in customs. You will receive shipping conformation as soon as your order is prepared for shipping and ready for carrier pick-up. We will do our best to let you know promptly if we encounter any problems with your order. Thanks, and we promise, our quality is worth the wait! Please feel free to contact us with any questions or concerns.

*Time subject to change depending on the complexity of the style and the size of your order.

HOW CAN I TRACK MY ORDER ONCE IT HAS BEEN SHIPPED?

You will receive an email with the tracking information; follow the instructions in that email to track your package. If you did not receive an email, then please contact us to get your tracking info.

HOW MUCH WILL SHIPPING BE?

Free if you spend $300.00 or more!

If under those amounts, the cost of shipping differs depending on the service choice you choose. The prices are calculated in the checkout process for your review.

DO YOU SHIP TO AE AND APO?

Yes, Please enter the complete APO/AE address in the Notes and Special Requests box on the shipping/billing page of the checkout.
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