RETURNS 

JAX UNION POLICY

We value your business and will make sure you are completely satisfied with your purchase.

TERMS

We will accommodate a Return or Exchange within 7 days of receipt of package on new jewelry. Or if you have a warranty issue due to the jewelry being defective IE.. Stone fell out, Inlay Issue, or anything outside of normal wear and tear. We will allow for an exchange or product repair. 

EXCEPTIONS

Earrings: You are eligible for a return or exchange within the first 7 days if the seal is not broken on the small baggie protecting your earrings. We have to do this to assure the earrings have not been worn.

ALL OTHER PRODUCTS

You are eligible for a return or exchange for any reason within the 7 days of receipt.

SHIPPING CREDIT

DID WE MAKE A MISTAKE WITH YOUR ORDER?

If we made a mistake with your order, we will credit you your original shipping cost and also the return postage for your exchange or return.

ANY OTHER REASON?

We do not cover any of the return shipping costs.

WHAT IF I'M AN INTERNATIONAL CLIENT?

We will only credit you the product cost, all shipping and duty's/ fees are none refundable.

We do offer FREE international shipping on orders over $300 USD.

HOW TO RETURN OR EXCHANGE MY PURCHASE

1. Get your customer number by calling or emailing into our office. Contact Us.

2. Write it down on a piece of paper and also the reason you are returning it and put it in the same bubble mailer we sent you.

3. Seal it up and send it to us using one of the two shipping options below to the following address:

Jax Union

Attn: Returns

3360 Walnut St.

Denver, CO 80205 

Ship with the following services:

 + USPS First Class Mail (with delivery confirmation)

 + FedEx Ground

4. We will contact you the moment we receive the product back, and refund or exchange you purchase.